Skip to main content
 
advanced search options ›
Last Viewed
Frequently Asked Questions:

Community Education FAQs

Q. What if I had a credit on my previous account?
A. If you think you had a credit on our previous registration account (rschooltoday), please contact us via email communityed@dvc.edu with the account name, address, home phone, and email. Name, address, and email must match our records. 

Q. How do I register?
A.  You can register by one of these options:
  1. Online* (available 24/7)
    • Self-register for classes anytime 24/7 at dvc.augsoft.net, click 'Sign in' on the left menu. If this is your first time registering on this site, click 'Create New Student Profile' and build your account. Next, click Courses on the left menu to browse through our online catalog. When you find classes you want to take, add them to your shopping cart. When all classes are in the shopping cart, you can complete your registration via our secure website. 
    • If you need assistance please check out our guide to the online registration process.  
  2. Phone registration*: Community Education Department – 925-969-4600
    • Mon-Thur 9am-4pm PST, excluding district holidays
  3. Mail-in registration: Community Education Department – L-146, 321 Golf Club Rd., Pleasant Hill, CA 94523 Credit card or check are accepted. Download mail-in form.
  4. Walk-in registration*: By appointment only. Community Education Department L-146, 321 Golf Club Rd., Pleasant Hill, CA 94523. Purchase of a $3 parking permit is required. Park in Lot 3.  We always love seeing our students!
*Credit card payment required. For walk-in registration, our office does not accept any cash (CC or check only). No exceptions.
 
Q. How do I know if there is space in class?
A. If a class is already filled, a waiting list button appears, and you have the option of placing yourself on the waiting list. If a seat becomes available, we will contact you.
 
Q. Who teaches the classes?
A. Classes are taught by experts in their fields who present class materials in a format that is appropriate to the audience served. The classes are not-for-credit and do not require homework or testing.

Q. Who can enroll?
A. Classes are open to all members of the community. Classes that have age restrictions will indicate this in the class descriptions or programs.

Q. Should I register early?
A. Early registration is very important! Class sizes are limited and early enrollment may assure your place in a high-demand class.  Classes that do not meet minimum student enrollment may be canceled before the first session. Your timely registration may help ensure this necessary enrollment figure.
 
Q. When/how do I pay the registration fees?
A. Registration fees are due at the time of registration. Registrations will not be processed without the payment of fees. Phone and online enrollment requires payment by credit card (Visa/MC) only. Walk-in and mail-in registration can be processed by credit card or check at the Community Education office at 321 Golf Club Rd., Pleasant Hill, CA, 94523, Library, L-146.  Students may not give instructors registrations or payments. 
NO CASH PAYMENTS
 
Q. Can I register after a class has started?
A. Most classes allow late registration. Please email us at communityed@dvc.edu to inquire about late registration. 

Q. Do you offer any kind of financial aid?
A. Unfortunately, there is no financial aid available to assist with class fees. Fee-based classes are not state-funded and we must use class fees to pay all costs of the classes. College for Kids program does offer a limited amount of scholarships. Please see our College for Kids scholarship page for more information.
 
Q. Do I have to pay for parking when attending a Community Education class?
A. If you enroll in a Pleasant Hill or San Ramon campus class, please visit DVC's web page for more information on the parking policy.
 
Q. How do I contact Police Services?
A. Please visit the DVC Police Services web page for information pertaining to their services and contact information.
 
Q. What is your refund policy?
A. As stated in the Contra Costa Community College District Business Procedure 3.05,page 4, item #4: Fee Refunds. Full refund of fees will be made if (1) the college cancels the activity, (2) the activity is over-enrolled and the enrollment request is denied, or (3) the enrollee requests a refund one week prior to the first session of the activity (7days). No partial refunds will be made.
*Please note that any credit card refund request will have a processing fee of 2.5%. 

Q. Will I get a refund if I drop?
A. Please view details below
  • If DVC Community Education cancels a class, you will receive a 100% refund. Refunds may take up to 14 days to process.
  • A refund is given if a request is made at least 7 full calendar days prior to the class start date. A credit card processing fee of 2.5% will be applied to refund.
Accepted Refund Request:
  • Via email: communityed@dvc.edu (24hours)
  • Phone: 925-969-4600 (talk to a representative or leave voicemail) (9AM-PST-4PM-PST)
  • In-Person: during business hours only (please check our website for updated dates and times)
  • Prior to the 7 days, you may drop classes via your student profile, under the cancel tab. 
Q. What if I cannot attend a course as planned?
A. We understand that unexpected life events happen. We live in a time of unforeseen circumstances and we strive to sympathize with our community. If you need to withdraw from a class 24 hours before the start date, please contact us communityed@dvc.edu. 

Q. Are there places to eat on campus?
A. There are plenty of places to eat on campus, but hours are very limited. Please visit the food services pages for more information. If you are scheduled for an evening, weekend or Friday afternoon class, please plan to bring your own non-perishable meal and beverage, if needed.

Q. Why do classes get canceled?
A. Class sessions may be canceled due to low enrollment. Because our fee-based classes are self-supporting and not funded by taxpayers’ dollars, we rely on registration fees to pay for all associated costs.

Q. Disability accommodations
A. Diablo Valley College is ADA compliant. If you have special needs, please contact the Community Education Office at 925-969-4600.